Returns

We want you to be delighted with your new purchase, but we understand that there may be times when you need to arrange a return.

If you’re not 100% happy with an item purchased online from Herman Miller, you can return it to us in its original condition within 14 days of delivery.

We will issue a refund to your original payment method on receipt.

Return Costs

For furniture returns, a €59 collection charge will be applied and deducted from your refund total.

Submitting a Return Request

All returns should be initiated by submitting a returns request to our Customer Care team. Be sure to include your order number in any correspondence.

Packaging Condition

Please return items to us in their original packaging and ensure that all parts and fittings are included.

Processing Your Refund

Once we receive your items, returns typically take up to 10 working days to process, excluding any delivery charges.

Order Cancellations

If you have not yet received your item[s], you can cancel your order by contacting our Customer Care team.

If you cancel your order before receiving it, even if we’ve already sent it, you won’t be charged a collection fee.

Please note, this policy does not limit your statutory rights outlined in the Terms of Sale.

Exchanges

We are not currently able to process exchanges. You will need to return the original item for a refund and place a separate order for the alternative.

Installed or Altered Items

Items that have been installed, assembled, or altered in any way are no longer eligible for return. This includes any assembly, installation or use that affects the item’s original condition.

Faulty or Damaged Items

In the unlikely event that an order is delivered faulty or damaged, please contact our Customer Care team so that they can assist you. This also applies to any issues you have with an item bought from us that is still under warranty.

Please do not attempt to repair an item, either yourself or via a third party, as this will affect your entitlement to a refund.