FAQs

Last update December 10, 2020 Effective date December 10, 2020

We’re here to answer any and all questions you might have. If you don’t see your specific question below, please don’t hesitate to contact our Customer Care team.

Payments

What types of payment do you accept?

For your convenience, we accept:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Diners Club

When will I be charged for my order?

Once you have placed your order your credit/debit card will be charged immediately upon completion.

Are there any additional costs I need to be aware of?

No, the price shown in your basket is the price you pay. There are no hidden costs associated with tax or import duties.

Product & Stock

Did the Aeron cylinder change?

Aeron recently received an aesthetic switch to a black pneumatic cylinder, replacing the previously silver-coloured part. As we change over, it’s possible you may receive a chair with a silver or black cylinder. Any Aeron Chairs manufactured in the period between early January and February 2022 may be affected. Rest assured that the performance, quality, and dimensions of the cylinder will not change with this update.

How accurate are the colours shown for each product?

We have made every effort to make the colours on screen as accurate as possible. Unfortunately, we cannot guarantee an exact colour match of the on screen colour to the colours of the actual products as this may vary depending on your screen settings and resolution.

Do your products require assembly?

Most of our products, including our chairs, are delivered fully assembled. Only a small number of items will require some simple self-assembly upon delivery. If an item requires self-assembly we will state this on the product page.

Please see our Assembly & Adjustments page for more information.

My chair has just arrived but I'm having issues with the gas lift, what should I do?

In some instances, the gas lift on your chair may feel a little tight when you first use it. This is simply due to the gas lift not being used for a period of time since your item was assembled. Not to worry, this isn't a fault with the chair, the gas lift will loosen after a few uses to allow for easy manoeuvring.

How do I care for my purchase once I’ve received it?

With a bit of TLC our Herman Miller products will stand the test of time! To maintain the quality of your items, we have care and maintenance guides available. These offer advice on how best to clean your item - and the types of cleaning products to use or avoid.

Please see our Care & Maintenance page for more information.

My item needs repairing, what can I do?

If you purchased your item directly from Herman Miller and your item is still within its warranty, simply contact our Customer Care team and they will assist you. 

Unfortunately, if you purchased your item directly from Herman Miller, but your item is outside of its warranty, we will not be able to repair or replace your product. However, we recommend contacting a dealership who will be able to assist you.

Please see our Find a Dealer page to find one near you.

I purchased my product from a dealer, does your warranty still apply?

Our Herman Miller warranty applies to all of our products, even if they were purchased from a dealer. However, you will need to contact the dealer or company directly in order to organise a repair or replacement.

How do I know if my product is still within its warranty?

If you purchased your item directly from our Herman Miller store, you are covered by our warranty. Our warranty is valid from the day you receive your item.

Please see our Warranty page for more information.

Can I purchase replacement parts?

We don't currently offer replacement parts directly through Herman Miller. However, it may be possible to purchase replacement parts through one of our fully-accredited partner dealers.

Please see our Find a Dealer page to find one near you.

Your Order

Can I track my order?

Tracking will be available for your order once you have received your delivery date confirmation email from our delivery team.

Can I cancel or change my order?

You can cancel or change your order within 24 hours of receiving your order confirmation. Please visit our Returns & Refunds page for more information.

Delivery

How much will my delivery cost?

Delivery is free for all of our products. Please visit our Delivery page for more information.

Where do you deliver?

We deliver to all regions of Luxembourg & Belgium. Please visit our Delivery page for more information.

I live outside of the Luxembourg & Belgium, can I still order from Herman Miller?

Yes. We currently deliver to UK, France, Germany, Austria, the United States of America and Canada.

Please note, the products and finishes available may vary depending on your country of delivery.

How will my item be delivered?

Small and medium items such as our lamps and accessories will require a signature upon delivery, and as such cannot be left in a secure location.

Larger furniture items such as chairs and desks will be delivered by our specialist two-person service who will deliver your item to a room of your choice and remove all unwanted packaging.

Please visit our Delivery page for more information.

When will my item be delivered?

Delivery lead-times can vary from item to item, depending on whether they are in-stock or custom made-to-order pieces.

The estimated delivery time for each item can be found on the product page - we recommend checking that you are happy with the estimated delivery time stated before you place your order. Once you have placed your order, you can also view the estimated delivery time for your item in your order confirmation email.

During holidays and busy periods, your parcel may take slightly longer to arrive. Our Customer Care team will do their best to keep you updated.

Please visit our Delivery page for more information.

Returns & Refunds

How do I arrange a return?

We want you to love every item you receive from us, but we understand that there are times when you may want to arrange a return.

If you’re not 100% happy with an item purchased online from the Herman Miller Store, you can return it to us in its original condition within 14 days of delivery. A €59 collection fee will be applied to all seating and desks.

Please visit our Returns & Refunds page for more information.

Account

I forgot my account name/password. Can I recover it?

Of course! To recover your password simply click on the Forgot Password link under the log-in form. You can then enter your email address and click the Submit button.