Contact Us

If you need assistance and can't find the answer to your question on our Frequently Asked Questions page, please don't hesitate to contact our friendly Customer Care team.

To ensure that all of our colleagues can enjoy the festive season, our customer care department will be closed or at reduced capacity for certain days as listed below. Please allow extra time for replies to messages during this period and for the early days of January. Thank you for your patience.

24th Dec: Open 10am-1pm 

25th Dec - 1st Jan: Closed

2nd Jan: Open at reduced capacity 10am-6pm 

Please allow up to 4-5 working days for a response from our Customer Care team. Thank you for your patience.

To help us manage requests efficiently and avoid any delays, we kindly ask that you refrain from sending duplicate emails. Additional messages may unintentionally move your original enquiry to the bottom of our queue.

Phone: 0800 137 01

Monday - Friday: 10am to 6pm CET

Saturday & Sunday: Closed

UK Bank Holidays: Closed

To submit a warranty claim, please email [email protected] and include the following details:

• Order Number.
• Summary of the issue you are experiencing.
• Picture of the white label on the underside of the seat (if claim refers to chairs). See an example of the label here.
• Picture/video of the area of concern.
• Confirmation of your current address and phone number.

Please note that omission of the above information may lead to increased processing time. We will be unable to assess your case without the above information.