Warranty & Service
Last update December 10, 2020 Effective date December 10, 2020
At Herman Miller we create inspiring designs to help people do great things, at work or at home, wherever they are. We recognise the need for products that can withstand continuous use day-in-day-out and we stand behind the quality of our products 100%. With limited exceptions, our products are covered by a 12-year warranty that includes parts and labour, so that if warranty work is performed, you don’t foot the bill!
Our complete warranty can be viewed here:
My item needs repairing, what can I do?
If you purchased your item directly from Herman Miller and your item is still within its warranty, simply contact our Customer Care team and they will assist you.
Unfortunately, if your item is outside of its warranty we recommend contacting one of our fully-accredited partner dealers that will be able to assist you. Please see our Find a Dealer page to find one near you.
How do I know if my product is still within its warranty?
If you purchased your item directly from our Herman Miller store, you are covered by our warranty. The warranty length varies from item to item, therefore we recommend checking this for your specific product. You can find more detailed information here Herman Miller Warranty
Our warranty is valid from the day you receive your item, so we advise checking your delivery confirmation email to work out if your item is still within its warranty.
I purchased my product from a dealer, does your warranty still apply?
Our Herman Miller warranty applies to all of our products, even if they were purchased from a dealer. However, you will need to contact the dealer or company directly in order to organise a repair or replacement. Use our Find a Dealer page to locate the original place of purchase.
Can I purchase replacement parts?
We don't currently offer replacement parts directly through Herman Miller. However, it may be possible to purchase replacement parts through one of our fully-accredited partner dealers.
Please see our Find a Dealer page to find one near you.