Last update December 10, 2020 Effective date December 10, 2020
Within one hour of placing your order, you will receive an Order Confirmation via email. Once your item[s] have been picked, packed and are on their way to our delivery team, we’ll send you a Shipping Confirmation via email.
Our delivery team will then contact you via email to confirm the date of delivery, followed by a time slot.
Small and medium items such as our monitor arms will require a signature upon delivery, and as such cannot be left in a secure location.
Larger furniture items such as chairs and desks will be delivered by our specialist two-person service, who will deliver your item to a room of your choice and remove all unwanted packaging.
Couriers we use for deliveries include Jan Kredie and FedEx.
How much will my delivery cost?
Delivery is free for all of our products, no matter how big or small.
Where do you deliver?
We deliver to all regions within Belgium and Luxembourg.
Please note, delivery to remote locations may take a little longer and will be dependent on how often our couriers visit the area. If you would like more information on specific delivery to your area, please do not hesitate to contact our Customer Care team.
Do you deliver outside the Luxembourg & Belgium?
Yes. We currently have websites that deliver to;
France, Germany, Austria, the Netherlands, United Kingdom, United States of America and Canada, Japan and Hong Kong
Please note, the products and finishes available may vary depending on your country of delivery.
When will my item[s] be delivered?
Delivery lead times can vary from item to item, depending on whether they are in-stock or custom made-to-order pieces.
Our in-stock products are typically delivered within 12 working days.
Our custom items are made-to-order especially for you and take a little time to produce. When ordering one of our made-to-order pieces, please refer to the individual product pages for an approximate lead time on delivery; as this can range from 15-75 working days depending on the colour, size and finish etc.
Our warehouse dispatches orders during operational hours Monday-Friday (excluding bank holidays). During holidays and busy periods, your parcel may take slightly longer to arrive. Our Customer Care team will do their best to keep you updated, but if you have any queries about your delivery please do not hesitate to get in touch.
How can I find out how long delivery will take for my item[s]?
The estimated delivery time for each item can be found on the product page - we recommend checking that you are happy with the estimated delivery time stated before you place your order.
I've ordered more than one item at once. Will they all arrive together?
To reduce carbon emissions, all of the items on your order will be delivered together. This means everything will be delivered when your item with the longest estimated delivery is ready to go.
If you’re hoping for some of your items sooner, we recommend placing two separate orders (remember, delivery is free so you won't be charged any extra!)
Can I track my order?
Tracking will be available for your order once you have received your delivery date confirmation email from our delivery team.
Will your delivery team take the packaging away for me?
Yes, that's no problem! Larger furniture items such as chairs and desks will be delivered by our specialist two-person service who can remove all unwanted packaging to be re-used or recycled.
Can your delivery team assemble my item[s] for me?
Most of our products, including our chairs, are delivered fully assembled. Only a small number of items will require some simple self-assembly upon delivery. If an item requires self-assembly we will state this on the product page.
Please see our Assembly & Adjustments page for more information.
Can I change my delivery address?
Unfortunately, any delivery that has already left our warehouse cannot be updated. If it is within 24-hours of receiving your order confirmation it may be possible to change your delivery address, however, this cannot be guaranteed. To find out more please contact our Customer Care team.
I need my item ASAP, can I get the estimated delivery time reduced?
Unfortunately, because our warehouse is so busy right now, we’re unable to reduce the lead times on any of our items once you have placed your order.
Our warehouse team are always working incredibly hard to try and reduce our estimated delivery times were possible. Any changes to lead times will be updated and communicated via our product pages.
I live up several flights of stairs. Do I need to tell you?
This shouldn’t be an issue, but if you suspect our delivery team may struggle to deliver to your address, please contact our Customer Care team to discuss any concerns as soon as possible after placing your order.
If you have further questions relating to Delivery, please contact our Customer Care team.